Unit 3

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Fishbone Diagram and 5 Whys Chart

For additional information on how to complete a Root Cause Analysis using the Fishbone Diagram and the 5 Whys, check out these additional optional videos:


Check Your Understanding

Check Your Understanding

From the Route Causes Analysis Course video above, apply your knowledge by dragging the following characteristics into each of the 4 categories in the diagram below. (Submit your answer by clicking ‘check’ when you have completed the activity.)


Additional Optional Reading

Corrective and Preventive Action Format | CAPA with Example

Corrective and preventive action format with example is illustrated below. CAPA has generally illuminated the cause of nonconformity…

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Preventative / Corrective Actions (CAPA) Guidelines

Troubleshooting problems and attempting to identify and prevent potential problems is a typical activity for most businesses…

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What should really trigger CAPA?

They treat every issue as a CAPA-worthy incident. When this happens, companies can find themselves overburdened with paperwork and are under-resourced…

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Check Your Understanding